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These terms set out how 49 jelly operates, what you agree to when you access this site, and what rights you hold under this policy. Access to our platform depends on local law and is available only where local law permits.
These terms govern the relationship between you and 49 jelly when you access our platform, register an account, or use any service we make available. By continuing to use this site, you acknowledge that you have read and understood the terms set out here. Access to 49 jelly is conditional on local law in your region. We do not extend service to jurisdictions where online gaming activity is restricted or prohibited. If you are uncertain whether access is permitted in your location, do not use this platform until you have confirmed your eligibility under applicable local law. For transactions processed through Maya, Coins. ph, or InstaPay, the terms of those payment providers apply alongside ours. We do not override the policies of those services, and you remain bound by their individual terms when you initiate a transfer through them. Any dispute relating directly to a payment provider's processing must be directed to that provider. Where we update these terms, the revised version will be published on this page. Continued use of the platform after an update constitutes acceptance of the revised terms. We recommend checking this page periodically, particularly before making a transaction or updating your account details.
Maya transfers are governed by Maya's own terms alongside ours.
Coins. ph transactions follow that provider's policies in addition to these terms.
InstaPay transfers processed through your bank fall under Bangko Sentral ng Pilipinas rules.
These terms apply to specific parts of the 49 jelly platform. Knowing the scope helps you direct questions to the right channel and understand where this policy applies and where it does not.
Registration, login, account verification and account-level eligibility are all covered under this policy. Steps and requirements are shown in your account dashboard after login.
Deposits and withdrawals made through Maya, Coins. ph, or InstaPay are covered to the extent they are initiated through our platform. Disputes with the payment provider itself fall outside our scope.
Game availability, catalog updates and studio content from providers in our lobby are subject to these terms. We make no guarantees about game availability in regions where local law restricts it.
External links, payment provider platforms, and any services operated by third parties are not governed by this policy. Those services carry their own terms and you engage with them independently.
As an account holder, you have specific actions available to you under this policy. You can review the transaction history and records attached to your account at any time by logging in and navigating to your account dashboard. If any detail in your account profile is incorrect — name, contact number, or linked payment method — you can request a correction by raising a support ticket through our contact form. If you have a question about how your data is held or how these terms apply to your specific situation, you can reach us through the channels listed in the support section below. We aim to respond to policy-related queries within the timeframe shown on the contact page. For escalated concerns or formal requests, written submissions are handled through our policy contact channel and will be acknowledged once received.
Log into your account and go to transaction history to see all deposits, withdrawals, and account activity associated with your profile.
If your registered name, phone number, or linked Maya or Coins. ph wallet details are incorrect, raise a correction request through the support form.
Use the policy contact form or live support channel to ask a specific question about how these terms apply to your account or a transaction.
Escalated concerns or formal written requests can be submitted through our dedicated policy contact channel; acknowledgement is sent once the request is received.
For any question about these legal terms, your account rights, or a transaction processed through Maya, Coins. ph, or InstaPay, use the channels below. Route your query to the most relevant channel to get a faster, more specific response.
Open the live chat icon from any page on 49 jelly to raise a policy question in real time. Agents can confirm scope, direct you to the right form, or escalate on your behalf.
For formal requests — corrections, data queries, or written submissions under these terms — use the policy contact form linked in our account settings section.
Your transaction history, current account status, and linked payment method details are all visible after login. Check here first before raising a query.
49 jelly handles account data in accordance with the obligations described in these terms. We collect only what is required to operate your account, process transactions, and maintain platform security. Data is not sold to third parties, and access is restricted to the functions necessary for account management and payment processing.
Account records, including transaction history for Maya, Coins. ph, and InstaPay payments, are retained for the period required under applicable regulations. You can request a summary of held data through the policy contact form.
We use cookies to maintain your session, remember your login state, and improve navigation within the platform. Cookie preferences can be adjusted through your browser settings at any time.
Your account is protected by the credentials you set at registration. If you believe your account has been accessed without your knowledge, contact support immediately using the live chat channel.
To correct a registered detail or submit a formal data request, use the policy contact form in account settings. Requests are acknowledged and handled according to the timeline shown on that form.
These answers address the questions we receive most often about how our legal terms work, what they cover, and what steps you can take as an account holder.
The current version is always published on this page. We update it when terms change, and the date of the most recent revision is shown at the bottom of this page. Continued use of the platform after an update means you accept the revised version.
These terms cover transactions you initiate through our platform using Maya, Coins. ph, or InstaPay. For disputes about how a specific payment was processed on the provider's side, you will need to contact that provider directly, as their own terms apply to that part of the transaction.
Log into your account and navigate to the transaction history section of your dashboard. All deposits and withdrawals associated with your account are listed there. If a record appears incorrect, raise a support ticket through the contact form.
Yes. If your registered name, phone number, or linked payment method is incorrect, submit a correction request through the policy contact form in account settings. We will confirm receipt and handle the request according to the timeline shown on that form.
Access depends on local law and is available only where local law permits. We do not extend service to jurisdictions where online gaming is restricted. If you are unsure about eligibility in your region, review the eligibility conditions shown on the account registration page before proceeding.
Formal written submissions and policy-related queries can be sent through the policy contact form linked in account settings. For faster responses on scope or general questions, live chat is available from any page on 49 jelly and can escalate your query if needed.