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This policy explains what account data 49 jelly collects when you access our lobby, how we use it, and the choices available to you. Access to our platform depends on local law and is available only in eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information and the e-wallet identifiers linked to payment rails such as Maya, Coins. ph and InstaPay. We use this data to operate your account, process wallet transactions, verify your identity where required, and respond to support requests. We do not sell your personal information to third parties. We may share limited data with payment processors and identity verification services when those steps are required to complete a transaction or satisfy applicable legal obligations. Data shared with those parties is limited to what those functions strictly require. We keep your account records for as long as your account remains active and for any period that applicable law requires after closure. When we store your data, we apply access controls so only staff with a need to handle it can do so. If local law in your region imposes specific rights or restrictions on data handling, those rules apply alongside this policy. You can check the current status of your information at any time by logging in and reviewing the account section.
Transaction references tied to Maya deposits and withdrawals are stored as part of your account ledger and are visible in your transaction history after login.
Coins. ph wallet identifiers used during account funding are retained for verification and ledger purposes in line with applicable financial record requirements.
InstaPay transfer records associated with your account are logged and accessible in your account dashboard so you can reconcile your own transaction history.
This policy covers the data 49 jelly processes directly through our platform — account registration, wallet activity, support interactions and session data collected while you browse the lobby. It does not extend to third-party sites, payment processors or game studio platforms that operate under their own privacy terms.
Data collected when you register, log in, or update your account details falls inside this policy. This includes your contact information, password hashes and the device identifiers associated with your sessions.
Records of deposits and withdrawals made through Maya, Coins. ph or InstaPay are covered here. Processing on the payment provider's own systems is governed by that provider's privacy terms, not ours.
Session data recorded while you browse game categories — slots, live tables, sports betting — is covered by this policy. Game content delivered by studios such as PG Soft or Pragmatic Play operates under the studios' own data practices.
Links to external sites, embedded tools from outside providers, or any platform you reach by leaving 49 jelly fall outside this policy. We encourage you to read the privacy terms of any third-party service you use.
You have concrete options when it comes to the personal data we hold. You can review the information stored against your account at any time — log in and navigate to the account section to see your registered details, contact information and transaction history. If you notice something that needs correcting, you can update most fields directly in account settings. For fields that require verification before a change takes effect, raising a support request is the right path — we will confirm the correction once identity checks are complete. If you want to know specifically what data we hold about you or how it has been used, you can send a written request to our support channel. Where local law in your eligible region gives you the right to request deletion of your data, you may make that request through the same support contact. We will confirm receipt and outline the steps applicable to your region.
Log in to your account and open the account details section. Your registered name, contact address and linked e-wallet references are shown there. Transaction history is in the wallet tab.
Update contact information directly in account settings. For changes that affect your verified identity — such as a name correction — submit a support request so we can process the change with the required verification step.
Send your question through the support contact shown on this page. State your account identifier and the specific data point you are asking about. We will respond through the same channel.
Where local law permits a removal request, contact support with your account details and the specific request. We will confirm what can be removed, what must be retained for legal reasons, and the timeline for your region.
If you have a question about how your data is handled, want to exercise a right under this policy, or need to flag a concern, use the contact routes below. We handle privacy queries separately from general account support to make sure they reach the right team.
Send your privacy query to the support email listed on 49 jelly. Include your account identifier and a clear description of your request so we can route it correctly.
Open the chat widget from any page on 49 jelly and tell the agent your request relates to a privacy matter. The agent will escalate it to the appropriate team on your behalf.
For routine checks — reviewing registered details, checking transaction records — log in and go to your account section. Most data review actions are self-service from there.
We apply access controls and session management to reduce the risk of unauthorised access to your account data. Cookies are used to maintain your login session, remember your lobby preferences and measure how pages are used — you can manage cookie preferences through your browser settings. Account data is retained while your account is active and for any period required by applicable law after you close it. When we no longer have a legal basis to keep specific records, we delete or anonymise them. We do not move your data outside the policy terms described here without your knowledge.
Session cookies keep you logged in while you browse the lobby. Preference cookies remember your last-viewed game category. Analytics cookies measure page usage in aggregate. You can clear or block cookies through your browser at any time.
Access to your account data inside our systems is restricted to staff whose role requires it. We use authentication controls on internal systems where your records are stored.
Active account data is retained while your account is open. After account closure, records required for financial compliance or dispute resolution are kept for the period applicable law specifies, then deleted or anonymised.
If we update this policy in a material way, we will post the revised version on 49 jelly and note the change date at the top of the page. Continued use of the platform after a revision means you have seen the updated terms.
These are the questions we hear most often about data, account records and your rights under this policy. If your question is not here, reach out through the support contact listed on this page.
We collect the details you enter during registration: your name, contact information and any e-wallet identifier you link for deposits or withdrawals through Maya, Coins. ph or InstaPay. We also record session data while you use the platform — device type, login times and pages visited.
Yes. Log in and open the account section to review your registered details and transaction history. If you want a more complete record of what we hold, send a written request through the support contact on this page and include your account identifier.
For most fields — contact email, phone number — you can update directly in account settings after login. For identity-related details that require verification before a change is accepted, raise a support request and we will walk through the correction steps with you.
We share data only with payment processors and identity verification services when those steps are needed to complete a transaction or meet a legal obligation. We do not sell your data. Game studio content providers such as PG Soft and Pragmatic Play operate their own data practices for content delivery.
After closure, we retain records required by applicable financial or legal obligations for the period those rules specify. Once that retention period ends, the records are deleted or anonymised. The exact period depends on local law in your eligible region.
Where local law in your eligible region gives you a deletion right, contact us through email or live chat with your account identifier and a clear statement of your request. We will confirm what can be deleted, what must be kept for compliance, and the timeline that applies.